Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and receive exclusive discounts.

Q: How can I contact customer support?
A: You can reach us via email at [your contact email], phone at [your contact number], or through our contact form on the website.

Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in various amounts. They make the perfect gift for fitness enthusiasts.

Q: Can I change my shipping address after placing an order?
A: If your order has not yet been processed, you may update your shipping address by contacting us within 24 hours.

Q: What shipping carriers do you use?
A: We partner with major carriers such as UPS, FedEx, and USPS to ensure fast and reliable delivery.

Q: My payment failed. What should I do?
A: Please check your card details and ensure sufficient funds. If the issue persists, try another payment method or contact your bank.

Q: How do I apply a discount code?
A: You can enter your discount code at checkout. Only one code can be applied per order.

Q: Do I have to pay for return shipping?
A: If you’re returning an item due to damage or an error on our part, we’ll cover the return shipping cost. Otherwise, the customer is responsible.

Q: Can I exchange an item instead of getting a refund?
A: Yes, we offer exchanges for eligible items. Contact our support team for assistance.

Q: How do I know what size to order?
A: Each product page includes a size guide to help you choose the perfect fit. If you need further assistance, feel free to reach out.

Q: How do I claim a warranty for my product?
A: If your product qualifies for warranty coverage, email [warranty email] with proof of purchase and product details, and we’ll guide you through the process.