Daily Support for Our Customers
Welcome to our FAQ page! Here, we’ve gathered answers to the most common questions we receive to help you find the information you need quickly and easily. Whether you’re looking for guidance on our services, troubleshooting tips, or general advice, this page is designed to provide the daily support you need to make the most of our offerings.
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If you need more help
- FitBodyJourney provides a wide range of fitness services, including personal training, group fitness classes, outdoor running programs, strength training, and nutrition guidance tailored to meet your unique goals.
- Getting started is easy! You can sign up online or visit our facility to explore our programs and choose the one that best suits your fitness level and objectives.
- For your first class, wear comfortable workout clothes, bring a water bottle, and a towel. If you’re attending yoga or stretching sessions, bring a mat, though we have extras available.
- Yes! Our programs are designed for all fitness levels. Whether you’re a beginner or an experienced athlete, we offer modifications and support to help you succeed.
- We provide various tools to help you track your fitness progress, including personalized workout logs, fitness assessments, and regular check-ins with our trainers to keep you on track.
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- Our trainers provide customized nutrition plans to complement your workouts, helping you balance your diet for optimal performance, weight loss, or muscle gain.
- You can easily book or cancel classes through our online portal or mobile app. We recommend canceling at least 24 hours in advance to avoid any fees
At FitBodyJourney, your satisfaction is our priority. If you need to exchange or refund a product or service, please contact us at contact@fitbodyjourney.com within 14 days of purchase. Provide your order details and the reason for the exchange or refund request. Our team will guide you through the process and ensure a smooth resolution. Please note that certain items, such as digital products or services already rendered, may have specific terms regarding eligibility for refunds or exchanges.
- Yes, you can easily pay for your orders using Visa and MasterCard payment cards. During checkout, select the credit card payment option, enter your card details, and complete your purchase securely. We accept both Visa and MasterCard to make your payment process convenient and hassle-free.
- Yes, paying by credit card is quick and easy. We accept all major credit cards, including Visa, MasterCard, and American Express, for seamless and secure transactions. Just choose the credit card option during checkout, fill in your card information, and your payment will be processed instantly.
- We offer a variety of convenient payment methods to suit your needs. You can pay using major credit and debit cards, including Visa, MasterCard, and American Express. We also accept online payments through digital wallets like PayPal, Apple Pay, and Google Pay. For in-person transactions, we accept cash and contactless payments. Our goal is to provide flexible and secure payment options for all our customers.
- Yes, you can return products after purchase within 14 days of receiving them. To initiate a return, please ensure the product is unused, in its original packaging, and in resalable condition. Contact us at contact@fitbodyjourney.com with your order details, and our team will guide you through the return process. Please note that some items may have specific return conditions or may not be eligible for returns.
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- Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Phasellus imperdiet, quam sit amet convallis tempor, nisl metus aliquet magna, et imperdiet nibh diam vel elit. Phasellus mollis ac augue sed varius.